Research has shown that conflict resolution is based on knowledge, skills and attitude that can be learned. As such, everyone can be a conflict resolution expert. It has become apparent that there is an indisputable link between workplace harmony and business efficiency. There are mutually dependent and the linkage between the two needs to be understood in terms of the major trends shaping these linkages and how these trends are affecting business and development. Hence there is a compelling need for EVERYONE to acquire good conflict resolution skills for building and sustaining relationships for enhanced teamwork and increased productivity.
Managers and leaders often find themselves in key roles to influence how teams get along. Unfortunately, not all managers are conversant with the interpersonal skills required to anticipate, prevent and resolve workplace conflicts. As an organization, conflict in all its forms can bring about lowered morale leading to reduced productivity and lowered profit.
This training is designed to help managers/key personnel develop the conflict resolution skills needed to understand different workplace behavioural styles so that teams can collaborate easily on solutions not problems. Participants in this training will learn new ways to handle conflict and walk away with a tool-kit of conflict Management strategies to use in the workplace or at home. It will also help employees and employers spend less time on issues and more energy on meeting organizational goals. This is an essential component of every successful organization’s human resource development and organizational development strategic effort. Thousands of people have learned this practical tool for the prevention and early resolution of conflict in any dispute situation.
LEARNING OBJECTIVES
Following the training, the participants would:
• Learn how to use principled conflict management and resolution.
• Learn how to assess workplace conflicts and mediate disputes.
• Develop practical skills and techniques to resolve disputes effectively and with confidence.
• Get tools to manage conflicts constructively in the workplace and at home.
PERFORMANCE GOALS
As a result of the employee/participants’ achievement of the above learning objectives
• The financial cost of conflict will decline by 50%.
• The frequency of conflicts in the organization will decline by 50%.
• Conflicts that do occur will be satisfactorily resolved 80% of the time without any involvement by a superior.
• Employee satisfaction with the workplace will increase by 30%.
TOPIC OUTLINE
Module One: Conflict: An Overview
Definitions of conflict
Types of conflicts peculiar to a changing world
Causes of conflicts in Nigeria
Natural conflict cycle or stages of mutation
Significance and types of peace
Module Two: conflict management
Conflict management: it meanings and imperatives
Major workable strategies of conflict management
Application of conflict management strategies
Module Three: conflict resolution
Conflict resolution: An explanation
Aim and significance of conflict resolution
Techniques of conflict resolution
Module Four: conflict transformation
References and recommended texts.
TARGET
Executives, Permanent Secretaries & Directors ,Negotiators, Managers, HR professionals, Government employees, Business people, Labour Union and management representatives, Consultants, team leaders, educators, health care professionals, lawyers, accountants, potential professional mediators, law enforcement officers, traditional/religious/
BENEFITS
At the end of the seminar, participants would be able to:
• Find solutions to difficult problems by taking control of conflicts rather than being controlled by them.
• Resolve disputes while preserving relationships.
• Deal with difficult and emotional people.
• Negotiate thorny issues and reduce job stress and tension that may affect health.
• Have a process to mediate disputes
• Save cost being lost by impaired production and missed opportunities
SEMINAR MATERIALS
Every seminar participants receives:
• Seminar material
• Seminar folder
• Flash drive containing soft copy of seminar power point presentation material
FACILITATORS
Our facilitators are certified by:
• Institute of Chartered Mediators and Conciliators of Nigeria
• United States Institute of Peace
• Peace Operation straining Institute
• CCPPA
FEES: (N25, 000)
(covers Training handout, Seminar folder, Lunch, group photograph and certificate.)
DATE: 10th November, 2017.
BOOKING INFORMATION
Venue: Midax Training Hall, Suite TF 315, M.K.K Plaza, I.T Igbani Street, Beside Vinee Gas, Jabi District, Abuja
Time: 10: 00 am
Account Details:
ECOBANK PLC
Acct Name: Centre for Crisis Prevention & Peace Advocacy
Acct Number: 0313003522
Sort Code: 050080368
NOTE: Reservation to this training is on a first-confirmed-first-serv
For more information and to register, please call 08092227911, 08051342652 or send email to: centreforcrisisprevention@
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