OVERVIEW
Managers spend an average of 20 per
cent of their time managing conflict (Thomas, 1992), and evidence
suggests conflict and conflict management at work
substantially influences individual wellbeing, group performance and
organizational effectiveness. Conflict is inevitable and can be both positive
and negative. Although it is impossible and probably not wise to eliminate
conflict. Organizational Conflict is a social phenomenon that indicates
competitive action over a common and conflicting interest. Organizations in
which there is little or no conflict may stagnate. On the other hand,
organizational/workplace conflict left uncontrolled may have dysfunctional
effects. Considering the positive and negative effects of conflict, it is
required in every organization to strike a balance. Conflict is required at a moderate
level, not too much, not too little.
This training seminar
contains resources for changing the norms that so often cause destructive
conflict and replacing them with constructive, positive conflict behaviour. The
core element in the CCPPA training system puts the tools of the professional
conflict manager in the hands of every participants/employee to build better relationships
in the workplace. This is an essential
component of every successful organization’s human resource development and
organizational development strategic effort. Thousands of organizations have
learned this practical tool for the prevention and early resolution of
workplace conflicts.
LEARNING OBJECTIVES
Following the
seminar, the participants would:
·
Learn how to select and use the
appropriate styles of handling conflict so that various situations can be
effectively dealt with.
·
Learn how to assess workplace conflicts and mediate disputes to
stimulate innovation, creativity and growth.
·
Develop practical skills and techniques to resolve disputes and
design dispute resolution systems.
- Get tools to manage conflicts constructively that improves decision making and provide alternative and synergistic solution to a problem.
- Acquire ability to define issues that may be important to effectiveness in a leadership capacity by discovering their natural conflict handling style through seminar’s CONFLICT MANAGEMENT SELF ASSESMENT TOOL.
PERFORMANCE GOALS
As a result of
the employee/participants’ achievement of the above learning objectives
·
The financial cost of conflict will decline by 50%.
- There would be enhanced individual and group performance, search for new approach, and a more articulate and clarified position.
·
The frequency of conflicts in the organization will decline by
50%.
·
Conflicts that do occur will be satisfactorily resolved 80% of the
time without any involvement by a superior.
·
Employee satisfaction with the workplace will increase by 50%.
TOPIC OUTLINE
1.
Definition of Peace and Conflict Theory.
·
Positive
Peace
·
Negative
Peace
·
Role
of structural Violence
2.
Workplace/Organizational
Conflict Analysis
·
Types
of Workplace conflict
·
Levels
of Workplace Conflict
·
Causes
of workplace Conflict
·
Stages
of Workplace Conflict
3.
Workplace
Conflict Management styles
4.
Workplace
conflict Resolution and Transformation
5.
Self-Assessment
tool; Participants to discover their Natural Conflict Handling style.
TARGET
Negotiators (those
who negotiate or need to resolve issues), Managers, HR professionals,
Government employees, Business people, Labour Union and management
representatives, Consultants, team leaders, educators, health care
professionals, lawyers, accountants, potential professional mediators, law
enforcement officers, traditional/religious/political leaders, opinion leaders,
pastors, diplomats, legal advisers, company secretaries, Military personnel,
NGO officials, civil society leaders and all CCPPA members.
BENEFITS
At the end of
the seminar, participants would be able to:
·
Reduce affective conflict at all
levels rather than being controlled by them.
·
Resolve disputes while building and preserving relationships.
·
Deal with difficult and emotional people.
·
Negotiate thorny issues and reduce job stress and tension that may
affect health.
·
Have a process to mediate disputes
·
Save cost being lost by impaired production and missed
opportunities
SEMINAR MATERIALS
Every seminar
participants receives:
·
Seminar materials
·
Seminar folder
FACILITATORS
Our
facilitators are certified by:
·
Institute of Chartered Mediators and Conciliators of Nigeria
·
United States Institute of Peace
·
Peace Operation straining Institute
·
CCPPA
FEES:
The cost per person is as
follows:
Registration: N20, 000
(Covers: Tuition, Training materials, seminar
folder, Lunch, Group photograph and Certificates). Reservation to this seminar
is on a first-confirmed-first-served basis. Please call any of our hotlines
08092227911, 07037736911 for a confirmed reservation. Early registration is
encouraged. Payment deadline is 16 th August, 2017.
DATE: 19th
August, 2017.
NOTE: This seminar is compulsory for all CCPPA members and would
be used as a criterion for membership upgrade.
BOOKING INFORMATION
Payment should
be in cash payable directly to: Centre for Crisis Prevention & Peace
Advocacy bank account: ECOBANK A/C No: 0313003522. Sort Code: 050080368
Rebate is
available for organizations sending six or more candidates (Payment deadline is 16th,
August 2017).
VENUE: Onikan Youth Centre,
Victoria Island, Lagos
Time: 10: 00 AM
For more information and to register, please call 08092227911, 07083886662
or send email to: centreforcrisisprevention@gmail.com
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