MANDATORY CONTINUOUS MEMBERSHIP
EDUCATION TRAINING
ON
‘’CRISIS MANAGEMENT AND SECURITY
AWARENESS TRAINING’’
OVERVIEW
Research has shown that Crisis Management is based on knowledge, skills and attitude that can be learned. A good crisis management process will help identify threats to an organisation, its stakeholders and customers as well as providing structure to deal with a crisis when it does occur. Managing a crisis effectively will help ensure that any damage to an organisation is limited and that in post-crisis, the business can develop and grow. A crisis is defined as any situation that threatens to harm a person or property, disrupt business, negatively impact an organisation or damage its reputation. The role of crisis management is to help manage these situations when they occur, or where possible, avoid them happening altogether.
OVERVIEW
Research has shown that Crisis Management is based on knowledge, skills and attitude that can be learned. A good crisis management process will help identify threats to an organisation, its stakeholders and customers as well as providing structure to deal with a crisis when it does occur. Managing a crisis effectively will help ensure that any damage to an organisation is limited and that in post-crisis, the business can develop and grow. A crisis is defined as any situation that threatens to harm a person or property, disrupt business, negatively impact an organisation or damage its reputation. The role of crisis management is to help manage these situations when they occur, or where possible, avoid them happening altogether.
The
credibility and reputation of organizations is heavily influenced by the
perception of their responses during crisis situations. The organization and
communication involved in responding to a crisis in a timely fashion makes for
a challenge in businesses. There must be open and consistent communication
throughout the hierarchy to contribute to a successful crisis-communication
process.
This seminar is designed to help participants develop the skills and knowledge needed to deal with crisis when they occur so that teams can collaborate easily on solutions not problems. Participants in this seminar will learn new methods of planning for crisis management; anticipating and avoiding crisis wherever possible and walk away with a tool-kit of security awareness strategies to use in the workplace or at home. It will also help employees and employers manage the organization’s reputation both online and in the more traditional sense. This is an essential component of every successful organization’s human resource development and organizational development strategic effort.
This seminar is designed to help participants develop the skills and knowledge needed to deal with crisis when they occur so that teams can collaborate easily on solutions not problems. Participants in this seminar will learn new methods of planning for crisis management; anticipating and avoiding crisis wherever possible and walk away with a tool-kit of security awareness strategies to use in the workplace or at home. It will also help employees and employers manage the organization’s reputation both online and in the more traditional sense. This is an essential component of every successful organization’s human resource development and organizational development strategic effort.
LEARNING OBJECTIVES
Following
the seminar, the participants would:Learn how to identify the crisis
vulnerability of your organisation.
• Learn how to put measures in place to limit the chance of a crisis occurring.
• Learn how to create a clear strategy for dealing with crisis when it happens.
• Learn how to improve their understanding of the impact of a crisis and how to mitigate it.
• Learn how to manage the relationship with customers and the media effectively.
• Learn how to apply principled workplace security essentials.
• Learn how to assess proper methods of physical security.
• Develop practical skills and techniques to protect networks, computers, applications, and data from attacks (Cyber security)
• Get tools to manage general security constructively in the workplace and at home.
PERFORMANCE GOALS
As a result of the employee/participants’ achievement of the above learning objectives
• Learn how to put measures in place to limit the chance of a crisis occurring.
• Learn how to create a clear strategy for dealing with crisis when it happens.
• Learn how to improve their understanding of the impact of a crisis and how to mitigate it.
• Learn how to manage the relationship with customers and the media effectively.
• Learn how to apply principled workplace security essentials.
• Learn how to assess proper methods of physical security.
• Develop practical skills and techniques to protect networks, computers, applications, and data from attacks (Cyber security)
• Get tools to manage general security constructively in the workplace and at home.
PERFORMANCE GOALS
As a result of the employee/participants’ achievement of the above learning objectives
• The financial cost of Crisis will decline by 60%.
• The frequency of crisis and security challenges in the organization will decline by 65%.
• Crisis and security issues that do occur will be satisfactorily resolved 80% of the time without any involvement by a superior.
• Employee satisfaction with the workplace will increase by 30%.
TOPIC OUTLINE
Module One:
Crisis Management: An Overview
Definitions of Crisis Management
Types of Crisis including Stakeholder Identification and Analysis
Crisis Prevention and Planning
Crisis Management Models (Crisis strategy Checklist and Crisis Response)
o Dealing with the media and creating crisis message
o Internal communication and crisis recovery
Public Sector Crisis Management
o Schools and crisis management
o Government and crisis management
o Elected officials and crisis management
Crisis Practice—Case Study
Definitions of Crisis Management
Types of Crisis including Stakeholder Identification and Analysis
Crisis Prevention and Planning
Crisis Management Models (Crisis strategy Checklist and Crisis Response)
o Dealing with the media and creating crisis message
o Internal communication and crisis recovery
Public Sector Crisis Management
o Schools and crisis management
o Government and crisis management
o Elected officials and crisis management
Crisis Practice—Case Study
Module Two:
Security Awareness
What is Security Awareness
Essentials of Workplace Security
Computer/Cyber Security Fundamentals
Physical Security( Proper Methods)
Emerging Realities in Security Management
Employee and Contractor Responsibilities in Security Awareness
What is Security Awareness
Essentials of Workplace Security
Computer/Cyber Security Fundamentals
Physical Security( Proper Methods)
Emerging Realities in Security Management
Employee and Contractor Responsibilities in Security Awareness
TARGET
Executives, Permanent Secretaries & Directors ,Negotiators, Managers, HR professionals, Government employees/employers, Diplomats, Business people, Labour Union and management representatives, Consultants, team leaders, educators, health care professionals, lawyers, accountants, potential professional mediators, law enforcement officers, traditional/religious/political leaders, opinion leaders, pastors, diplomats, legal advisers, company secretaries, Military personnel, NGO officials, civil society leaders, entrepreneurs, Conflict management experts, Para-military, stress managers, Imams, opinion leaders, mediators & negotiators, medical professionals, arbitrators and conciliators, proprietors, CSOs, ADR professionals, interested members of the public.
BENEFITS
At the end of the seminar, participants would be able to:
• Plan, anticipate and avoid crisis where possible
• Manage the reputation of your organization when crisis occurs
• Respond appropriately to crisis
• Address issues of online reputation
• Develop tools that will help support your crisis management plan
• Prevent unauthorized disclosure of information
• Prevent unauthorized modification of files
• Ensure timely access to resources
SEMINAR MATERIALS
Every seminar participants receives:
• Seminar material
• Seminar folder
FACILITATORS
Our facilitators are certified by:
• Institute of Chartered Mediators and Conciliators of Nigeria
• United States Institute of Peace
• Peace Operation straining Institute
• ICRPC
ABUJA TRAINING DATE: 2nd November, 2019.
PORTHARCOURT TRAINING DATE: 9th November, 2019.
FEES:
The
cost per person is as follows: ABUJA PARTICIPANTS
(Covers: Tuition, Training materials, seminar
folder, Lunch, Group photograph and Certificates). Reservation to this seminar
is on a first-confirmed-first-served basis. Please call any of our hotlines
08092227911, 07037736911 for a confirmed reservation. Early bird registration
on or before 21st October, 2019 attracts discount of N5, 000.
Payment deadline is 31st October, 2019.
FEES:
The
cost per person is as follows:
PORTHARCOURT PARTICIPANTS
Registration: N20, 000 (ICRPC Members) & N25,000 (Non ICRPC Members)
(Covers: Tuition, Training
materials, seminar folder, Lunch, Group photograph and Certificates).
Reservation to this seminar is on a first-confirmed-first-served basis. Please
call any of our hotlines 08092227911, 07037736911 for a confirmed reservation.
Early bird registration on or before 27th October, 2019 attracts
discount of N5, 000. Payment deadline is 7th November, 2019.
BOOKING INFORMATION
Payment
should be in cash payable directly to: Institute for Crisis Resolution,
Peacebuilding and Conciliation bank account: ECOBANK A/C No: 0310003349.
Rebate is
available for organizations sending six or more candidates (Payment deadline is 31st
October, 2019 for Abuja Participants and 7th November, 2019 for Port
Harcourt participants).
VENUE:
ABUJA VENUE: IBI TRAINING CENTRE, DISCOVERY MALL, PLOT
215, ADEMOLA ADETOKUNBOH CRESCENT, WUSE 2, ABUJA.
PORTHARCOURT VENUE: TEADRO TRAINING CONFERENCE CENTRE,
76,
STADIUM ROAD/ 51, KEN SARO WIWA ROAD, PORTHARCOURT.
Time: 10: 00 am
For more information and to register, please call 08092227911,
07083886662 or send email to: icrpcng@gmail.com
or centreforcrisisprevention@gmail.com
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