CONFLICT MEDIATION
AND STRATEGIC NEGOTIATION SKILLS SEMINAR
OVERVIEW
According to a
recent study, people favour mediation and negotiation to settle disputes
instead of litigation because of how the processes work. In mediation for
example, parties rely on help of a neutral “mediator” to facilitate
constructive communication leading to voluntary agreement by both parties.
Decision making rests with the parties themselves. An outstanding benefit of
mediation is that, parties get empowered by learning how to improve their
conflict resolution and communication skills making it possible for parties to
solve problems on their own whenever dispute arises.
In most
developed countries, mediation and negotiation as parts of Alternative Dispute
Resolution (ADR) has been used to resolve a wide range of disputes without
going to court. They offer an alternative to destructive confrontation,
prolonged litigation and violence both at home and in the workplace. Mediation
and negotiation skills, no doubt, make conflict resolution faster and cheaper within
families, communities, schools, workplace and even commercial and public
disputes.
More than just
a training seminar, this programme contains resources for changing the norms
that so often cause obstructive behavior and replacing them with constructive,
positive behavior. The core element in the CCPPA training system puts the tools
of the professional mediator and negotiator in the hands of every
participants/employee to build better relationships whether at home or in the
workplace. This is an essential component of every successful organization’s
human resource development and organizational development strategic effort.
Thousands of people have learned this practical tool for the prevention and
early resolution of conflict in any dispute situation.
LEARNING OBJECTIVES
Following the
seminar, the participants would:
·
Learn how to use principled mediation and negotiation.
·
Learn how to assess workplace conflicts and mediate disputes.
·
Develop practical skills and techniques to resolve disputes
effectively and with confidence.
·
Get tools to manage conflicts constructively in the workplace and
at home.
PERFORMANCE GOALS
As a result of
the employee/participants’ achievement of the above learning objectives
·
The financial cost of conflict will decline by 50%.
·
The frequency of conflicts in the organization will decline by
50%.
·
Conflicts that do occur will be satisfactorily resolved 80% of the
time without any involvement by a superior.
·
Employee satisfaction with the workplace will increase by 30%.
TOPIC OUTLINE
Module One
v What is
Mediation/History of mediation?
v Benefits of
Mediation/Uses of Mediation
v Codes of Conduct
of a Mediator
v Criteria for
selecting a mediator
v Roles played in
Conflict situation
v Cultural
aspects influencing Conflict resolution
Module Two
v Nexus between
Mediation, ADR, Arbitration, Adjudication, Conciliation
v Mediation and
its highpoints worldwide
v Stages of the
mediation process
v Major
characteristics of a mediator
v Environments
that support Mediation
v Case Study
Module Three
v What is
Negotiation?
v Definition of
Variables
o
Strategy
o
Negotiator
v Definition of Win-Win
Negotiation.
v Preparation
towards a win-win Negotiation session
v Negotiation
Tactics for modern leaders in a Changing Nigeria
v Stages of a
profitable Negotiation process
v Post
Negotiation: Ethics for modern Leaders
v Case study
TARGET
Negotiators (those who negotiate or need to resolve issues), Managers,
Directors & Executives, HR professionals, company secretaries, Government
employees, Business people, Labour Union and management representatives,
Consultants, team leaders, educators, health care professionals, lawyers,
accountants, potential professional mediators, law enforcement officers,
traditional/religious/political leaders, opinion leaders, pastors, diplomats,
legal advisers, company secretaries, entrepreneurs & proprietors , imams, secretaries, peace professionals,
paramilitary, arbitrators, Military
personnel, NGO &CSO officials,
opinion leaders, civil society leaders and all CCPPA members.
BENEFITS
At the end of
the seminar, participants would be able to:
·
Find solutions to difficult problems by taking control of
conflicts rather than being controlled by them.
·
Resolve disputes while preserving relationships.
·
Deal with difficult and emotional people.
·
Negotiate thorny issues and reduce job stress and tension that may
affect health.
·
Have a process to mediate disputes
·
Save cost being lost by impaired production and missed
opportunities
SEMINAR MATERIALS
Every seminar
participants receives:
·
Seminar material
·
Seminar folder
FACILITATORS
Our
facilitators are certified by:
·
Institute of Chartered Mediators and Conciliators of Nigeria
·
United States Institute of Peace
·
Peace Operation straining Institute
·
CCPPA
FEES:
The cost per person is as
follows:
Registration: N20, 000 (CCPPA Members) & N25,000 (Non CCPPA
Members)
(Covers: Tuition, Training materials, seminar
folder, Lunch, Group photograph and Certificates). Reservation to this seminar
is on a first-confirmed-first-served basis. Please call any of our hotlines
08092227911, 07037736911 for a confirmed reservation. Early bird registration
on or before 16th September, 2019 attracts discount of N5, 000. Payment
deadline is 26th September, 2019.
NOTE: This seminar is compulsory for all CCPPA members and would
be used as a criterion for membership upgrade.
DATE: ABUJA: 28th September, 2019.
BOOKING
INFORMATION
Payment should
be in cash payable directly to: Centre for Crisis Prevention & Peace
Advocacy bank account: ECOBANK A/C No: 0313003522.
Rebate is
available for organizations sending six or more candidates (Payment deadline is 26th September, 2019
VENUE: IBI training Centre,
Discovery Mall, Plot 215, Ademola Adetokunboh Crescent, Wuse 2, Abuja.
Time: 10: 00 am
For more information and to register, please call 08092227911,
07083886662 or send email to: centreforcrisisprevention@gmail.com
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