CENTRE FOR CRISIS PREVENTION AND PEACE ADVOCACY (CCPPA)
MANDATORY CONTINUOUS MEMBERSHIP EDUCATION TRAINING (MCOMET)
ON
“EFFECTIVE CONFLICT
MEDIATION AND NEGOTIATION SKILLS”
OVERVIEW
Research has
shown that people favour mediation and negotiation to settle disputes instead
of litigation because of how the processes work. In mediation for example,
parties rely on help of a neutral “mediator” to facilitate constructive
communication leading to voluntary agreement by both parties. Decision making
rests with the parties themselves. An outstanding benefit of mediation is that,
parties get empowered by learning how to improve their conflict resolution and
communication skills making it possible for parties to solve problems on their
own whenever dispute arises.
In most developed
countries, mediation and negotiation as parts of Alternative Dispute Resolution
(ADR) has been used to resolve a wide range of disputes without going to court.
They offer an alternative to destructive confrontation, prolonged litigation
and violence both at home and in the workplace. Mediation and negotiation
skills, no doubt, make conflict resolution faster and cheaper within families,
communities, schools, workplace and even commercial and public disputes.
More than just
a training seminar, this programme contains resources for changing the norms
that so often cause obstructive behavior and replacing them with constructive,
positive behavior. The core element in the CCPPA training system puts the tools
of the professional mediator and negotiator in the hands of every
participants/employee to build better relationships whether at home or in the
workplace. This is an essential component of every successful organization’s
human resource development and organizational development strategic effort.
Thousands of people have learned this practical tool for the prevention and early
resolution of conflict in any dispute situation.
LEARNING OBJECTIVES
Following the
seminar, the participants would:
·
Learn how to use principled mediation and
negotiation.
·
Learn how to assess workplace conflicts and
mediate disputes.
·
Develop practical skills and techniques to
resolve disputes effectively and with confidence.
·
Get tools to manage conflicts constructively in
the workplace and at home.
PERFORMANCE GOALS
As a result of
the employee/participants’ achievement of the above learning objectives
·
The financial cost of conflict will decline by
50%.
·
The frequency of conflicts in the organization will
decline by 50%.
·
Conflicts that do occur will be satisfactorily
resolved 80% of the time without any involvement by a superior.
·
Employee satisfaction with the workplace will
increase by 30%.
TOPIC OUTLINE
DAY 1
v
What is Mediation/History of mediation?
v
Benefits of Mediation/Uses of Mediation
v
Codes of Conduct of a Mediator
v
Criteria for selecting a mediator
v
Variants of mediation
v
Roles played in Conflict situation
v
Stages of the mediation process
o
Stage 1: Introduction
o
Stage 2: Conflict description
o
Stage 3: Problem solving
o
Stage 4: Agreement
v
Cultural aspects influencing Conflict resolution
v
Case Study
DAY 2
v
What is Negotiation?
v
Methods of resolving disputes through
negotiation
o
Power-based
o
Rights-based
o
Interest-based
v
Strategies and outcomes of a dispute.
v
Positions and Interest
v
Positional Negotiation
v
Interest based Negotiation
v
Case study
TARGET
Negotiators (those
who negotiate or need to resolve issues), Managers, HR professionals, Government
employees, Business people, Labour Union and management representatives, Consultants,
team leaders, educators, health care professionals, lawyers, accountants,
potential professional mediators, law enforcement officers,
traditional/religious/political leaders, opinion leaders, pastors, diplomats,
legal advisers, company secretaries, Military personnel, NGO officials, civil
society leaders.
BENEFITS
At the end of
the seminar, participants would be able to:
·
Find solutions to difficult problems by taking
control of conflicts rather than being controlled by them.
·
Resolve disputes while preserving relationships.
·
Deal with difficult and emotional people.
·
Negotiate thorny issues and reduce job stress
and tension that may affect health.
·
Have a process to mediate disputes
·
Save cost being lost by impaired production and
missed opportunities
SEMINAR MATERIALS
Every seminar
participants receives:
·
Seminar material
·
Seminar folder
·
Flash drive containing soft copy of seminar
power point presentation material
FACILITATORS
Our
facilitators are certified by:
·
Institute of Chartered Mediators and
Conciliators of Nigeria
·
United States Institute of Peace
·
Peace Operation straining Institute
·
CCPPA
FEES: (covers seminar handout, folder, tea, Lunch,
group photograph, flash drive containing soft copies of e- books on mediation and certificate.)
N20, 000 for Members
N30, 000 for Non-members
DATE:
7th__8th August, 2015.
BOOKING INFORMATION
Venue:
Kaduna
Time: 9: 00 Daily
Account Details:
ECOBANK PLC
Acct Name: Centre for Crisis Prevention
& Peace Advocacy
Acct Number: 0313003522
Sort Code: 050080368
For more
information and to register, please call 08092227911, 07083886662 or send email
to: centreforcrisisprevention@gmail.com
ORGANISATIONAL BACKGROUND
The
Centre for Crisis Prevention and Peace Advocacy (CCPPA) was established in
2009. It was known first as the Centre for Crisis and Preventive Diplomacy
(CCPD). The impetus for establishing the organization stemmed from recognition
of the high rate and intractable nature of contemporary conflict formations in
Nigeria as well as the global events and human experiences in general which
have given the quest for peace a new urgency.
CCPPA
was legally registered on the 20th day of April 2012 as the Centre
for Crisis Prevention and Peace Advocacy (CCPPA) with registration number
CAC/IT/No.52029 according to the laws of the Federal Republic of Nigeria. The
founders of CCPPA believe that a strong and organized platform would help support
collaborative peace building for conflict transformation, create a civilization
of peace and promote the development of conflict management education in
Nigeria and beyond.
CCPPA
plays a major role in developing and disseminating innovative approaches to
negotiation and conflict management, including collaboration between conflict
resolution organizations and organizations in the field of democratization,
human rights, security and economic reconstruction. CCPPA’s mission is to
positively touch the lives of all concerned, acting as conflict management
practitioners, providing education as well as preventive and corrective
responses to violence and realizing the agenda for peace.
CCPPA
is based in Kaduna State of Nigeria with a number of six(6) full time and
two(2) part time employees in addition to a couple of Volunteers. CCPPA covers
mainly the Northern Part of Nigeria and other Conflict zones in South-South
Nigeria. For more information, please visit www.ccppa.org.ng
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